Transition Lead

Total Years of Experience : 6+ Years.
No. of Requirements : 1
Shift : Mid Shift

Job Description:

  • Help manage end to end transition of client processes from current location in the US, to
    offshore business center, including all aspects of technology, people and processes in a
    timely and effective manner.
  • Prepare or review project documentation and deliverables and assure it is complete,
    acceptable and in accordance with standards. Facilitate project status meetings with the
    project team on a regular basis and provide status.
  • Participate in diagnostics studies to identify offshore outsourcing opportunities for clients
    and prepare the necessary business case or proposals.
  • Handhold the process from the time the contract is signed, through the pilot phase, till the
    process becomes productive.
  • Ensuring operational performance post transition is as per agreed SLA’s/ learning
    curve and other operational metrics are being managed.
  • Assisting in all activities for offshore processes from concept to closure: with minimal impact
    to operational delivery.
  • Risk identification and management.
  • Building a good client relationship.
  • Provide inputs to leadership on SLA renegotiation as and when required.
  • Plan, schedule and lead periodic client conference calls and client and internal transition
    meetings, documenting all meeting actions, commitments, and decisions


Skills & Competencies Required:

  • 3 - 8 years’ experience in Healthcare industry with good process knowledge e2e
    would be an advantage
  • Client interfacing, Client focused and adept at managing Client Relationships
  • Excellent Verbal and Written Communication Skills
  • Good in reports and presentations
  • Ability to articulate technical and business concepts.
  • Tracking and meeting SLA compliance.


Work Location: Chennai.
Notice Period: Immediate

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