About the Role
We are looking for a motivated IT Infrastructure Intern to join our team on-site in Rhode Island. This is a hands-on, full-time internship (8 hours/day, 5 days/week) where you will support daily IT operations, assist with infrastructure projects, and help maintain our compliance posture across SOC2 and ISO 27001 frameworks. This role is ideal for someone eager to gain real-world experience across helpdesk support, cloud migration, and IT operations in a structured environment.
Logistics
- On-site in Rhode Island, Monday–Friday, 8 hours/day – this role cannot be performed remotely
- Reliable daily transportation to the office is required
What You’ll Do
- Provide Level 2 helpdesk support — troubleshoot hardware, software, and connectivity issues for end users
- Manage and track IT assets including laptops, desktops, peripherals, and servers
- Assist with the migration of on-premises infrastructure to cloud environments (AWS, Azure, or GCP)
- Support networking tasks including basic switch/router configuration, VLAN management, and connectivity troubleshooting
- Respond to and document support tickets in the ITSM system
- Assist with physical facility management – server room organization, cable management, and access controls
- Help maintain documentation and evidence required for SOC2 and ISO 27001 compliance audits
- Follow and enforce IT security policies including access management and physical security procedures
What We’re Looking For
- Currently enrolled in or recently graduated from a degree program in IT, Computer Science, Network Administration, or a related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, firewalls)
- Familiarity with Windows and/or Linux operating systems
- Some exposure to cloud platforms (AWS, Azure, or GCP) coursework or labs count
- Strong attention to detail and ability to follow documented processes
- Clear written and verbal communication skills
- Ability to manage multiple tasks and prioritize under pressure
Nice to Have
- Familiarity with SOC2 or ISO 27001 compliance frameworks
- Experience with ITSM/ticketing tools (ServiceNow, Jira, Freshdesk, etc.)
- Hands-on experience with Active Directory, MDM, or endpoint management
- Any IT certifications in progress (CompTIA A+, Network+, AWS Cloud Practitioner, etc.)
What You’ll Gain
- Real-world experience across IT infrastructure, cloud migration, and compliance operations
- Exposure to SOC2 and ISO 27001 audit processes and security controls
- Mentorship from experienced IT and security professionals
- A strong foundation for a career in IT operations, cloud infrastructure, or cybersecurity
